This Privacy Policy describes how Xnergy collects, uses, discloses, and safeguards your information when you visit our website, purchase our battery materials, or otherwise interact with us. By using our services, you agree to the collection and use of information in accordance with this Privacy Policy.
1. Information We Collect
a. Personal Information
We may collect personally identifiable information that you voluntarily provide to us when you:
- Register for an account or place an order (e.g., name, email address, mailing address, phone number, billing and shipping details).
- Communicate with our customer service team.
- Subscribe to newsletters or marketing communications.
b. Non-Personal Information
We may automatically collect certain non-identifiable information when you visit our website or use our services, including:
Cookies and similar tracking technologies, which help us enhance user experience and analyze site traffic.
2. How We Use Your Information
We use your information for various purposes, including:
- Order Processing: To process and fulfill your orders, manage billing, and communicate with you about your purchase.
- Customer Service: To respond to inquiries, provide support, and maintain quality customer relationships.
- Marketing and Communications: To send periodic emails, updates, and promotional offers. You may opt-out at any time.
- Website Improvement: To analyze user behavior and enhance the functionality and performance of our website.
- Compliance and Legal Obligations: To comply with applicable laws, regulations, and contractual obligations.
3. Disclosure of Your Information
We do not sell or rent your personal information to third parties. We may share your information with:
- Service Providers: Trusted third-party companies that assist us in operating our website, conducting our business, or servicing you, under strict confidentiality agreements.
- Legal and Regulatory Authorities: When required by law or to protect our rights, property, or safety, or those of others.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.
4. Data Security
We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, access controls, and regular security assessments. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
5. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, comply with our legal obligations, resolve disputes, and enforce our agreements. Once your information is no longer required, it will be securely deleted or anonymized.
6. Your Rights and Choices
Depending on your jurisdiction, you may have the right to:
- Access and Correct: Request access to and corrections of your personal information.
- Delete: Ask us to delete your personal information, subject to legal and contractual restrictions.
- Opt-Out: Withdraw your consent for certain data processing activities, such as receiving marketing communications.
- Data Portability: Request a copy of your personal data in a structured, commonly used, and machine-readable format.
To exercise any of these rights, please contact us using the details provided below.
7. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze trends, and administer the site. You can manage your cookie preferences through your browser settings. Please note that disabling cookies may affect the functionality of our website.
8. Links to Other Websites
Our website may contain links to third-party sites that are not operated by us. This Privacy Policy does not apply to those external websites. We encourage you to review the privacy policies of any sites you visit.
9. Children’s Privacy
Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately so we can take appropriate action.
10. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting on our website. Your continued use of our services following any modifications constitutes acceptance of the updated Privacy Policy.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us.